How long does it take for my order to arrive?
We aim to process all orders within 1-3 business days.
Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.
Shipping Time:
Our shipping time is generally 7-10 business days for the United States and 10-14 business days for International / European Countries.
There are some factors affecting shipping that are beyond our control, including:
- Weather conditions
- Holiday seasons
- Errors by the shipping company
Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.
Can I return my product if I change my mind?
Of course, simply return your product to us in non-used, saleable condition within 30 days and we will be happy to accept it back and provide you a refund.
What happens if my product doesn't arrive?
In the unlikely event your product is lost during delivery, please contact us and we will go ahead and get a replacement sent out or issue you a full refund.
Will my items be sent in one package?
For speed of delivery, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Why have I not received any order confirmation emails?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
Where are your warehouses located?
We work with suppliers who are mainly located in the USA, UK, across Europe and Asia.
How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page or through the website by clicking here and we will reply to you as soon as possible.